Support

Something wrong, missing or confusing? Write to us.

Email support

Or write to support@gemsapp.no. Tell us which phone you use and what happened. A screenshot helps.

Common questions

Do I need an account?
No. Everything in GEMS works without one. An account only keeps your favorites when you switch phones.

Where did my favorites go?
If you signed out, they are still in your account. Sign in again the same way as before (email, Apple or Google) and they come back. Apple's "Hide My Email" makes a separate account from your normal email address.

How do I delete my account?
In the app: Account, then Delete account. It deletes the account and its favorites straight away.

I did not get the sign-in code.
Check your spam folder. The code comes from login@gemsapp.no. You can ask for a new code after 60 seconds.

How do reminders work?
Save an event and GEMS can remind you two hours before it starts. Turn them on or off in your iPhone's Settings, under Notifications, then GEMS.

An event is wrong or missing.
Email us the name of the event and the venue. Listings update every hour.

Privacy
See what GEMS stores and why.